Refund policy
60-day comfort guarantee
Wear it. Sweat in it. Take it on your longest run or your hardest shift. If the DialFit isn't right for you within 60 days of delivery, we'll make it right.
How it works
- Get in touch through our contact page within 60 days of your order being delivered. Include your order number and a quick note on what's not working.
- If it's a sizing issue, we can swap you to a different size or knee side free of charge.
- If you'd rather have your money back, we'll refund the full product price to your original payment method. We'll let you know if we need the sleeve returned and how to send it.
Refunds are processed within 5 business days of approval. Your bank may take a few extra days to show it.
Faulty or damaged items
If your order arrives damaged, faulty or not as described, contact us with a photo and we'll replace or refund it, whenever that happens.
Your rights under the law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights or any other consumer rights you have where you live.